Guest Relations Manager
Nuvani London, Maldives

We are thrilled to be seeking a Guest Relations Manager for a luxury resort in the Maldives. ,You will have the opportunity to utiliSe your exceptional guest service skills to ensure an unforgettable experience for our clients' discerning guests.

• Oversee all guest relations activities and ensure a seamless and personalised experience for every guest
• Train, mentor, and motivate a team of guest services associates, providing ongoing support and guidance
• Develop and implement guest service standards and procedures to enhance overall guest satisfaction
• Handle and resolve guest complaints or issues in a timely and professional manner
• Coordinate with various departments to ensure guest requests and preferences are met
• Monitor guest feedback and implement necessary improvements to exceed guest expectations
• Collaborate with sales and marketing teams to drive repeat business and loyalty programs

Requirements

• Must be a native German speaker
• Bachelor's degree in Hospitality Management or a related field
• Proven experience as a Guest Relations Manager or a similar role within the hospitality industry
• Exceptional communication and interpersonal skills
• Strong leadership and team management abilities
• Ability to multitask and handle high-pressure situations
• Extensive knowledge of guest service principles and practices
• Proficient in using hotel management software and MS Office Suite

Benefits

Competitive Expat Benefits

Job Rewards and Benefits