Sun, 10 Dec 2023 09:27:30 GMT
Guest Relations Manager

Guest Relations Manager
Nuvani London, Maldives

1 Year
0 - 0
Job Type
Job Shift
Job Category
Career Level
As mentioned in job details
Total Vacancies
1 Job
Posted on
Oct 17, 2023
Last Date
Nov 17, 2023

Job Description

We are thrilled to be seeking a Guest Relations Manager for a luxury resort in the Maldives. ,You will have the opportunity to utiliSe your exceptional guest service skills to ensure an unforgettable experience for our clients' discerning guests.

  • Oversee all guest relations activities and ensure a seamless and personalised experience for every guest
  • Train, mentor, and motivate a team of guest services associates, providing ongoing support and guidance
  • Develop and implement guest service standards and procedures to enhance overall guest satisfaction
  • Handle and resolve guest complaints or issues in a timely and professional manner
  • Coordinate with various departments to ensure guest requests and preferences are met
  • Monitor guest feedback and implement necessary improvements to exceed guest expectations
  • Collaborate with sales and marketing teams to drive repeat business and loyalty programs


  • Must be a native German speaker
  • Bachelor's degree in Hospitality Management or a related field
  • Proven experience as a Guest Relations Manager or a similar role within the hospitality industry
  • Exceptional communication and interpersonal skills
  • Strong leadership and team management abilities
  • Ability to multitask and handle high-pressure situations
  • Extensive knowledge of guest service principles and practices
  • Proficient in using hotel management software and MS Office Suite


Competitive Expat Benefits

Job Specification

Job Rewards and Benefits

Nuvani London

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